Once the payment is completed, you will receive a confirmation email with a PDF file attached.
This document constitutes the official delivery of your tickets.

You can access your tickets at any time from your account on the website:

1. Log in to My Account
2. Go to the Orders section
3. Click View or Download on the corresponding order

From there, you can download the PDF file of your ticket again. If you don't have an account, you should have the PDF in your email.

Yes.
The attached PDF file is the only valid document for entry to Tikal National Park.

It is not a receipt or a reference: it is the official ticket.

The ticket is issued as an official electronic document – Form 63A2, in PDF format, in accordance with the procedures established by the Ministry of Culture and Sports and the Office of the Comptroller General of Accounts of the Nation

No.
Numbered tickets or QR codes are not used.

Entry is validated by reviewing the PDF document (Form 63A2) presented by the visitor.

Upon entering the park, you must present:

• The PDF ticket (Form 63A2), either printed or on your mobile device
• A valid personal identification document

Staff will verify the document and provide the corresponding access wristbands.

Yes.
You may present your ticket on your mobile phone, as long as the document is clearly legible.
You may also bring a printed copy, if preferred.

The ticket is associated with the visitor’s nationality and must correspond to the type of entry purchased.
Forwarding the file does not modify the terms and conditions of use.

Yes.
Tickets must correspond to the visitor’s nationality (national or foreign).

Foreign visitors presenting tickets that do not match their nationality will not be admitted.

If the ticket does not correspond to the visitor’s nationality, entry to the park will not be allowed.

We do not issue refunds for tickets purchased incorrectly.
It is the user’s responsibility to select the correct type of ticket at the time of purchase.

Yes, as long as it is within the validity period.

Tickets are valid for up to 30 days after the purchase date, regardless of the date shown on the document.
If the ticket is used within those 30 days, it is valid.

Not necessarily.

To participate in the sunrise or sunset tour, it is mandatory to have:

• The specific tour ticket
• The general park entrance ticket
• An authorized tour guide

The tour guide service is mandatory and is not provided by this platform.
Visitors must hire the guide on their own, either at the park entrance or through an authorized tour operator.

No.
The sunrise or sunset tour does not replace the general park entrance ticket.
You must have both tickets and the corresponding authorized guide.

Yes, but in that case, you must contact support to request the change. Without authorization, you will not be allowed to use the ticket for a different time.

Once the ticket is validated at the entrance:

• Staff will provide the access wristbands
• The ticket is considered used

A validated ticket cannot be used on another date.
Tickets are valid only for the day they are presented and validated.

We recommend that you:

1. Check your email inbox
2. Review your spam or junk mail folder
3. Log in to My Account → Orders to download the ticket

If you still cannot find it, the email address entered during the purchase is likely incorrect.
In that case, please contact support via WhatsApp:

Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Outside of these hours, responses may not be immediate.

If you do not have an account on the site and lost the email containing your ticket, you must contact the support team directly for assistance.

No.

Screenshots, bank debit slips, or card payment receipts are not accepted.
The only valid document for entry is the Electronic Form 63A2 (PDF) sent by email at the time of purchase.

No.
Without the corresponding PDF document, entry to the park will not be allowed.

Tickets are issued through the official platform of the Ministry of Culture and Sports, in accordance with applicable regulations.

You may consult:

• This Frequently Asked Questions section
• Support via WhatsApp
• The Blog section of the website

No.

Refunds are not issued under any circumstances, including:

• Incorrect ticket type selection
• Purchase error
• Incorrect nationality
• Failure to show up
• Loss of the document
• Failure to use the ticket within the validity period

Purchasing a ticket implies express acceptance of these conditions.

If an error occurs during payment, do not attempt to pay again immediately.

Before retrying:

1. Check your bank account statement
2. Verify whether the amount was debited

If a charge was made and you did not receive the confirmation email, you must contact support for verification.

We are not responsible for duplicate charges if the buyer retries the purchase without first verifying their bank statement.

If you receive repeated payment errors:

• Try using a different card
• Verify that the card is enabled for online purchases and international transactions

Some cards are not enabled by default.
In many cases, using a different card allows the transaction to be successfully processed.

No.

This platform does not provide tour guides.
Visitors must hire the service on their own.

The guide must be duly authorized and officially identified by INGUAT (Guatemalan Tourism Institute).
Tours requiring a guide will not be allowed without meeting this requirement.

Yes.

Tickets may also be purchased:

• At the first entrance to Tikal National Park, where a BANTRAB bank agency is located
• At any BANTRAB branch nationwide

In-person purchases are accepted in cash only.

No.

There are no promotions, discounts, or exemptions for:

• Senior citizens
• Persons with disabilities
• Special groups
• Nationals or foreigners

Prices are established by law and cannot be modified.

ONLY VALID EXEMPTION

The only payment exemption is:

• Children under 10 years of age, regardless of nationality
• Applies to all park services

Children within this age range enter free of charge and do not require a ticket.