{"id":276475,"date":"2026-01-30T13:54:22","date_gmt":"2026-01-30T19:54:22","guid":{"rendered":"https:\/\/boletos.culturaguate.gob.gt\/frequently-asked-questions\/"},"modified":"2026-01-30T14:35:22","modified_gmt":"2026-01-30T20:35:22","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/boletos.culturaguate.gob.gt\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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If you have any questions that are not answered here, please contact our support team via WhatsApp.<\/h4>
<\/i><\/i>How will I receive my tickets after purchase?<\/div>

Once the payment is completed, you will receive a confirmation email with a PDF file attached.
This document constitutes the official delivery of your tickets.<\/p>\n<\/div><\/div>\n

<\/i><\/i>Where can I download my tickets again?<\/div>

You can access your tickets at any time from your account on the website:<\/p>\n

    \n
  1. Log in to My Account<\/strong><\/li>\n
  2. Go to the Orders section<\/strong><\/li>\n
  3. Click View<\/strong> or Download<\/strong> on the corresponding order<\/li>\n<\/ol>\n

    From there, you can download the PDF file of your ticket again. If you don't have an account, you should have the PDF in your email. <\/p>\n<\/div><\/div>\n

    <\/i><\/i>Is the attached PDF really my ticket?<\/div>

    Yes.
    The attached PDF<\/strong> file is the only valid document for entry to Tikal National Park.<\/p>\n

    It is not a receipt or a reference: it is the official ticket<\/strong>.<\/p>\n<\/div><\/div>\n

    <\/i><\/i>What type of document is the ticket?<\/div>

    The ticket is issued as an official electronic document \u2013 Form 63A2, in PDF format, in accordance with the procedures established by the Ministry of Culture and Sports<\/strong> and the Office of the Comptroller General of Accounts of the Nation<\/strong><\/p>\n<\/div><\/div>\n

    <\/i><\/i>Are numbered tickets or QR codes used?<\/div>

    No.
    Numbered tickets or QR codes are not used.<\/strong><\/p>\n

    Entry is validated by reviewing the PDF document (Form 63A2)<\/strong> presented by the visitor.<\/p>\n<\/div><\/div>\n

    <\/i><\/i>What do I need to present upon arrival at Tikal?<\/div>

    Upon entering the park, you must present:<\/p>\n